Shipping & Returns

Every order ships via USPS with tracking, packed by hand by our family in Texas. At checkout you can choose USPS Standard (2–5 business days, $4.95) or USPS Priority Mail (2–3 business days, $9.95). Shipping is free on orders of 4 or more bracelets. We currently ship within the United States only.

Preorders show an estimated ship window on the product page and at checkout. The moment your order ships, we email you a tracking number, and you can follow it any time from your order-status page (linked in your confirmation email, or via Find my order).

If a bracelet isn't right, we'll make it right. Email support@rootedjournal.app within 30 days of delivery with your order number, and we'll arrange a refund or a replacement — your choice. Refunds go back to your original payment method once the return is on its way.

Arrived damaged or defective? Send us a photo and we'll ship a replacement right away — no need to mail anything back.

You can cancel a preorder for a full refund at any time before it ships — just email us your order number. After it ships, the 30-day return policy applies instead.

Every order funds three more bracelets that we donate on your behalf to churches, youth camps, evangelists, and people who need God in their life. Whatever remains keeps the Rooted app running and makes more bracelets.